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Return Authorization Material (RMA)
Procedure

1. Contact FSI to obtain a RMA number. this number should be included on all correspondence concerning the equipment and included with all shipments. Please provide a full description of the fault, the part numbers and serial numbers of the equipment involved and full return shipment information.

2. Ship equipment to FSI address. If shipping from outside of the US the equipment should be consigned to FSI c/o Air-Sea Forwarders, 140 Eastern Avenue, Chelsea, MA 02150-Boston (Logan) Airport, Tel: 617-884-8982 Fax: 617-884-6119.

3. FSI will evaluate the equipment and advise of faults found and provide a repair estimate or advise of warranty status.

4. FSI will complete repair upon receipt of customer Purchase Order or prepayment (if not under warranty) and return to customer.

Notes:
Customer is responsible for all inbound shipping charges for repair or warranty.

Customer is responsible for return shipping charges of repairs; FSI will use best commercial air freight for return shipments unless otherwise advised.

FSI is responsible for return shipment of warranty repairs; FSI will use best commercial freight for return shipments unless otherwise advised; Customer will be responsible for additional charges should a faster means of shipment be required.

Updated 7/13/05